COMPANY INFORMATION

 

Jogmera
Operated under the registered trade name Robbedoes Kleding
Schoolstraat 4, 8141EN Heino, The Netherlands
KVK number: 50100475
Owner: Jolanda Oosterlaar, Meijer
E-mail: support@jogmera.com
Internet: www.jogmera.com

 

1. SCOPE OF APPLICATION
1.1 These terms and conditions apply to the use of the website www.jogmera.com, as well as to any offers, orders, deliveries and agreements made with Jogmera by email or phone. Separate conditions are not recognized unless Jogmera has explicitly agreed to them in writing.
1.2 These terms bind and protect consumers. A consumer is defined as any natural person entering into an agreement for purposes that are not related to a trade, business, craft or profession. Consumers are subsequently referred to as "customers" throughout this page.

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2. ABOUT JOGMERA
2.1 Jogmera is an online store specialized in secondhand women's clothing. Every item we sell has been previously owned, carefully selected and checked by us before being listed, so please keep this secondhand nature in mind when placing an order. Minor signs of previous wear may be present and, where relevant, will be described on the product page.
2.2 Jogmera reserves the right to update or adjust parts of its service at any time, and to limit these where necessary.
2.3 Jogmera reserves the right to change these terms and conditions at any time by removing, replacing or adding sections. Every order is subject to the terms valid at the time the order is placed, unless a legally required change makes it necessary for a newer version to apply to earlier orders as well.

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3. YOUR ACCOUNT
3.1 To use certain parts of our website, you may be asked to create an account with a valid email address and password. You are responsible for making sure your account details do not infringe on the rights of others, and for keeping your login credentials confidential.
3.2 Creating an account is free of charge. There is no automatic right to an account with Jogmera. You are required to provide accurate information when registering, and to update this information if it changes.
3.3 By providing your email address, you agree that Jogmera may use it to send you order related communication, unless another form of communication has been agreed upon.
3.4 We use appropriate security measures to protect your personal information. Any payment details you provide are transmitted using secure, encrypted connections and are never stored by us in plain text.
3.5 Copying or otherwise reusing content from the Jogmera website without our prior permission is not allowed.

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4. PLACING AN ORDER
4.1 By completing checkout and confirming your order, you make a binding offer to purchase the selected item or items. Jogmera reserves the right to decline an order without stating a reason, for example when an item has just sold out.
4.2 A confirmation email from Jogmera only confirms that we have received your order. The agreement is only concluded once we confirm that your order has been accepted, or once your order is shipped.
4.3 Because most of our stock consists of unique, single secondhand pieces, an item that appears available at checkout may occasionally already be sold. If this happens, we will let you know as soon as possible and refund you in full for that item.

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5. SHIPPING AND DELIVERY
5.1 We currently ship exclusively to addresses within the Netherlands. Orders are dispatched from our partner locations in Germany or France, depending on where your order is processed.
5.2 We offer two shipping options at checkout.
Standard shipping is free of charge and takes approximately 4 to 5 business days.
Insured Express Shipping costs 4.95 euro and takes approximately 2 to 3 business days. This option includes shipment insurance for extra peace of mind.
5.3 Delivery times are estimates and start from the moment your order is dispatched, not from the moment it is placed. Jogmera is not responsible for delays caused by the shipping carrier once a package has left our hands.
5.4 If you wish to return an item, please contact us first at support@jogmera.com so we can provide you with return instructions. Returned items should be sent back in the same condition they were received in, with any original labels or tags still attached where applicable.

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6. OWNERSHIP OF GOODS
Items sold by Jogmera remain the property of Jogmera until full payment has been received.

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7. PRICES AND PAYMENT
7.1 All prices shown at checkout are final and include any applicable taxes. No hidden costs are added beyond the shipping fee selected at checkout, if any.
7.2 Jogmera offers a selection of payment methods, which are shown to you before you complete your order. We reserve the right to not offer certain payment methods for specific orders.
7.3 Prices are listed in euro. Any data related to your order is processed and stored securely, and only shared with service providers who help us fulfill your order.

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8. RETURNS AND WITHDRAWAL
8.1 As a consumer shopping online, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason, in line with Dutch and EU consumer protection law.
8.2 To make use of this right, please contact us at support@jogmera.com within this period. We will then provide you with instructions on how to return the item.
8.3 Since our items are secondhand, we ask that returned items are sent back in the same condition as received. If an item shows signs of use beyond simply trying it on, we may deduct a reasonable amount from your refund to reflect this loss in value.
8.4 Once we receive and inspect the returned item, we will process your refund to the original payment method within 14 days.

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9. GUARANTEE AND LIABILITY
9.1 We do our best to accurately describe the condition of every secondhand item we sell. If an item you receive does not match its description in a meaningful way, please contact us so we can find a fair solution together, whether that's a partial refund, a return, or an exchange where possible.
9.2 Jogmera's liability is limited to what is legally required. This does not affect any liability for damage caused by intent or gross negligence on our part, or claims related to injury to life, body or health.

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10. DATA PROTECTION
The collection, processing and storage of your personal data is carried out in accordance with Dutch and EU privacy law. For more details on how we handle your information, please refer to our Privacy Policy, or contact us directly with any questions.

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11. TRANSFER OF RIGHTS
Jogmera may transfer rights and obligations arising from an agreement, in full or in part, to a third party, for example in the case of a change in how the business is run. If this happens in a way that affects your order, you are entitled to cancel the related agreement.

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12. FINAL PROVISIONS
12.1 Dutch law applies to all agreements between Jogmera and its customers, excluding the United Nations Convention on Contracts for the International Sale of Goods. Where a customer is a consumer, this choice of law does not affect any mandatory consumer protections available under the law of their country of residence.
12.2 Should any individual part of these terms be found invalid, the remaining terms stay in effect. An invalid part will be replaced by a provision that reflects its original intent as closely as possible.
12.3 EU customers can also access the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr for help resolving disputes.

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13. PROMOTIONS AND DISCOUNT CODES
From time to time, Jogmera may offer promotions or discount codes. The specific terms of each promotion will be made clear at the time it is offered, for example on the website or in an email. Discount codes are personal, cannot be resold or shared publicly, have no cash value, and cannot be combined with other offers unless stated otherwise. Only one discount code or promotion can be used per order. We reserve the right to change or end a promotion at any time.