We want you to be genuinely happy with every secondhand piece you buy from Jogmera. If something isn't quite right, we're happy to help.

 

RETURN WINDOW

You can return most items within 14 days of receiving your order. To start a return, contact us at support@jogmera.com with your order number and the item you'd like to return, and we'll send you instructions.

 

CONDITION OF RETURNED ITEMS

Since we sell secondhand clothing, we ask that items are returned in the same condition they arrived in. Trying an item on is fine, but items that have been worn beyond that, washed, altered, or damaged after delivery cannot be accepted for a full refund. If this happens, we may deduct a reasonable amount from your refund to reflect the change in condition.

 

HOW REFUNDS WORK

Once we receive and check your returned item, we will process your refund to your original payment method. This usually takes place within 5 to 7 business days after we receive the return. Please note that original shipping costs are non refundable, and if you used our Insured Express Shipping option, that fee will not be refunded either.

 

EXCHANGES

Since most of our secondhand items are one of a kind, we're not always able to offer a direct exchange for the same piece in a different size. If you'd like a different item instead, the easiest way is to return your original order for a refund and place a new order separately.

 

ITEMS THAT ARRIVE DAMAGED OR INCORRECT

If an item arrives damaged, not as described, or isn't what you ordered, please contact us at support@jogmera.com as soon as possible with a photo of the item. We'll sort it out with a replacement, where possible, or a full refund, including any shipping costs you paid.

 

QUESTIONS

If you have any questions about a return or refund, reach out to us at support@jogmera.com and we'll be glad to help.